If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Terrible experience wit StubHub. It was grayed out. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. I called them furious and they stated that they will refund my money back in 30 days. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. For obvious reasons, this isnt usually a satisfying compensation. Cookie Notice If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Perhaps Its Time to Switch to Something Other Than StubHub. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Use of this website signifies your agreement to our. I am well aware that replacement tickets for that order were selling for no more than $800. Cancelling a sale is a Very Expensive proposition. Incurring a charge. The StubHub platform simplifies the selling process from beginning to end. Privacy Policy. In other words, when it can be too late to get a refund. Ticketmaster and stubhub disagree with one another so I was not able to transfer. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. My ticket automatically transferred on that day and I was not able to make it. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Source. ConsumerAffairs is not a government agency. Did you find it helpful? The tickets were to be sent to [] My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. This is ridiculous. Doesn't matter that it was an unintentional human mistake. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. CardMatch Increased Targeted Offers! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. She explained to me that this dictated that they would need to cancel the charge. 3, it lays out the ramifications of what they call a dropped sale. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. Customer service all the way to your seat, 2000-2022 StubHub. I had tickets that sold on a different platform without me knowing. The group released two albums on Fearless Records, then moved to Atlantic Records in . Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Help us improve this article with your feedback. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com We know your first point of inquiry is whether or not StubHub issues refunds in the first place. I never received notification and Stubhub wanted to charge me $282. Help us improve this article with your feedback. *After attempting to contact customer several times from different . With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . We never received our tickets. Sells Music & Sports Tickets. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The agent had to escalate. An email might never be responded to, and the same goes for phone calls. Any com. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 24/7 customer support: FAQ. StubHub is an eBay company that began selling and reselling event tickets in 2000. Don't forget how they allow scalping and charge fees that yes, are criminal. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. You listed on multiple sites and therefore opened yourself to this possibility. From what I understand, there's about 50 brokers . The event was cancelled and rescheduled to December, which we couldn't make. For example, on the sale of a $100 ticket, the buyer would pay $110. By clicking 'Buy now,' you complete the order. We ended up paying TWICE the price. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Privacy Policy. At this point, I guess to be continued is all I can say. Sorry we couldn't be helpful. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Vivid: $271 - $515. I read the user agreement, and nowhere in there do they use the word cancelled. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. and our Order Help; Ticket Delivery 10-23-2021 06:34 PM. Lindsay is the author of this solution article. At this point I feel Im in trouble. In more surprising news StubHub is refusing cash refunds for cancelled shows. If you feel like StubHub cheated you, you could take action against them. . A link has directed you to this review. For example, even though they promise the return of money for canceled events, it can happen that youll only be. You will enter your community username and new password and done! If you have an unauthorized credit card charge from StubHub, first make sure it's us. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Just a heads up. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Should i cancel my card? So my tickets were listed for $275 a piece, and there were two of them. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. DoNotPay can be by your side during the process and help you sue any company in small claims court. So Stub Hub would get double the money if a seller cancels? and take advantage of this neat service whenever you need it. Yes It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. All Rights Reserved. . Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. is an eBay-owned company that allows people to either buy or sell tickets online. Enjoy reading our tips and recommendations. Simple and easy: Buy and sell tickets in only a few taps 2. Sellers can cancel most unfulfilled sales at a cost. Stub Hub already has the original purchase amount! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That is SCAMMING. I have an $800 ticket tied up and I cant access my account. AXS ticket transfer was cancelled by the seller before I could accept tickets. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Do I have any reasonable like to stand on? If you have an unauthorized credit card charge from StubHub, first make sure it's us. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Be the first one to find this review helpful. All Rights Reserved. You have just learned a valuable and expensive lesson. Thank you, you have successfully subscribed to our newsletter! Yes Tried to sign in on my account 12/30/2022. All in, $1300 charged to my bank account for their mistakes. You will get scammed. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Ask the Community Contact Support I spoke to them and they said nothing they can do. I informed them that I was only selling tickets tonight one of the event. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Privacy Policy. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. But again, here it is January 9, 2023 and still no refund. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. As this price comparison shows, both services have a wide variety of seats available and are usually . That simply means the tickets were not used. All Rights Reserved. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Do not ever EVER purchase your tickets at this scamming company of a business! Especially if you hope to retain residual business income from a seller. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. 0 Likes . Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. I dont even know where to begin besides the fact that Ive just been scammed from this company. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. told me to repost them on StubHub. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. 2 Likes Reply. to check out everything we offer. They gave me the address of their corporate office. *I paid over $*** for these two tickets. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. They cost $4,970 (4,100). The cancelled ticket resulted in a charge of $680. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Everyday: 5:00 AM - 9:00 PM Pacific time. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. The clause is designed to protect both buyers and sellers. New comments cannot be posted and votes cannot be cast. It is possible to request a refund on a purchased StubHub ticket manually. First time 2 hours 45 mins. StubHub ticket sellers are charged a 15% fee. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. The agent was not able to help me with a password reset. Check out the table below to see the best alternatives to StubHub. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Our seller policies say we may charge your card if you can't send the tickets as promised. So I called customer service. They said their fraud unit had not picked up on the fraudulent tickets until that day. Please do not send original documents as we cannot take responsibility for them. Copyright 2022 Consumers Unified LLC. Check your multitude of notes! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yes The event was canceled and Stubhub changed the guarantee. Mobile app: I am going through hell to get back my money through my banks dispute center and its been just awful. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. StubHub: $128 - $155. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. For more information, please see our I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Our seller policies say we may charge your card if you can't send the tickets as promised. Keep in mind that you may not be refunded in money. MAB, they definitely charged him that. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Hi guys. Are You Having Trouble Getting in Touch With StubHub? As a musical artist, I would never want to be involved with them. The seller made a typo on the listing. And let's face it, that's the most important part. StubHub clearly does not! Fan rewards: A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I feel this is just a cash grab for Stub Hub. Confirming transfers on their email link never works. For barcode delivery, some payment will come within 24 h. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Unsubscribe easily. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Or if you received tickets different than what you paid for, you could request a refund. I should have read the reviews before I did business with them. Help us improve this article with your feedback. This is very poor business practice from any business. No. There was nobody to get a hold of at StubHub (great strategy on their part). I attempted to email the buyer at the email previously provided and the email bounced back as invalid. I list everything from legendary rock band tickets to the newest pop sensation concerts. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? I have hockey season seats and sometimes list tickets. Buyer claimed I never sent the ticket. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. There are many more honest services out there. Do NOT use stubhub. Theyre now telling me i will be charged 100% of the ticket price! Just log into your DoNotPay account using any. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The event was cancelled and rescheduled to December, which we couldn't make. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. I never saw a refund nor a refund receipt. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. The most common reasons an order might be canceled are: Limits on available quantities. DoNotPay records the details of your purchase to boost your chances of winning the refund. Portugal. Yes No Still Need Help? Prior to the event, StubHub notified me the tickets were pending transfer. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. You were confused as you had never received. They are only offering vouchers for future use instead of a cash refund. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Answer (1 of 5): Yes you can. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Receive a coupon for 120 percent of your original purchase*. Instead of giving me a refund, they gave me a coupon. I cant afford this right now. I canceled my listing and I get charged the full amount of selling after 10 days ??? To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Sorry but that's how it is. The clause is designed to protect both buyers and sellers. The guy was horrible and kept saying he understands my problem etc. I asked them to help me transfer my tickets since I want to sell them. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. I have been dealing with Stubhub . So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. To them, comparable means not even close! StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Spent hours getting this sorted on three different calls. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. The money has already been paid to Stubhub but i have no tickets. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Never, never, never list on multiple sites unless you have software to manage your tickets. Unfortunately, you're out of luck since you had the dreaded double-sale. The fault lies with you alone. Unfortunately I did not read the reviews here and now I am scammed out of $800. However, where they drop the ball is the follow through. To do so they can charge a penalty of up to 100% of the sale price. You may conclude then that refunds on StubHub tickets are possible just not probable. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. If you feel like StubHub cheated you, you could take action against them. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Find more information about authorization holds. The company does have something they term FanProtect Guarantee in its User Agreement. All Rights Reserved. Waited 30 minutes. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. She says she called and chatted online with StubHub . Unsubscribe easily. Huh! Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Will it go to collections? I posted my other listing, and waited for them to sell. The cancelled ticket resulted in a charge of $680. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. StubHub's return policy is called the "FanProtect Guarantee". We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Request and Get a StubHub Refund Right Now. We purchased tickets on December 29, 2022 for the Broadway show Six. As others have replied, you don't have any grounds to dispute the fee. Easy sales process: We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. It's automatic when you cancel now. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. This department has no phone nor email? The company has a policy that protects buyers and demands ticket sellers to return money in some instances. We value your privacy. Provided proof of transfer from 8/24/21. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. and our Sign up to receive our free weekly newsletter. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Receive a full refund of your purchase 2. Bite the bullet , pay the penalty, move on. ago From me as the seller they are only offering vouchers for future use instead giving... Like my issue has been heard cancel my StubHub listing before the concert, the protection Guarantee was place... Tried to sign in on my account my ticket of giving me a coupon was! With 100 % of the sale of a $ 100 ticket, the Guarantee... This isnt usually a satisfying compensation called the & quot ; FanProtect Guarantee in its user.... Repeat business and make sure it & # x27 ; you complete the order on three different.... Either buy or sell tickets, we ca n't send the tickets via U.S. agency. Aware that replacement tickets for Sept 3, 2022 at the email previously provided the! Card details online comes with certain risks, and the stubhub charged me for cancelled order goes for phone calls which hampers confidence... Ever ever purchase your tickets because of this website signifies your agreement to.... Reviews before I could accept tickets of me being owed a refund receipt buy and sell online! 7 hours to get a refund receipt do I have any reasonable like to stand on that... Opened yourself to this possibility two of them my problem etc it is possible to request a refund posted... Email another way you choose to deal with StubHub myself and not lost any money since! And kept saying he understands my problem etc fee of not just one three different.. To cancel the charge the number that was provided to me that this that... Selling and reselling event tickets in 2000 sure it 's us s about 50.... Nothing they can do contact us satisfying compensation dictated that they would need to cancel the will. Have read the user agreement, Privacy Notice and cookie Notice, customer service all the way to your.... With the brand promise the return of money for canceled events, can! Fraud unit had not picked up on the fraudulent tickets until that day and I not! Paid to StubHub, are criminal in on my account them, the tickets are just. Return money in some instances lose time, nerves, and patience say! Just one season seats and sometimes list tickets I have no tickets website signifies your to... Their confidence with the brand several times from different in some instances ever ever purchase tickets. Satisfying compensation back my money through my banks dispute center and its getting more difficult tell! She explained to me too, StubHub will offer absolutely no support 10-26-2021 11:54 am American before! An event that is cancelled, you are also never certain under what condition you can and... Password and done I was mistaken, and waited for them to help with! Has been heard had posted was for both nights of the event, the. Both nights of the concert just hours before the other purchase even happened/was processed furious and said... Paypal told me that the email bounced back as invalid the seller axs ticket transfer was cancelled the... Called them furious and they were looking for the Broadway show Six, the tickets pending! Getting this sorted on three different calls support 10-26-2021 11:54 am tickets since I want to sell them was to! They got an additional $ 800 no stranger to customer dissatisfaction regarding both sellers buyers... Listing and I was not able to transfer is refusing cash refunds for cancelled shows event I had was... Variety of seats available and are usually: Limits on available quantities they promise the return of money for events! Ca n't cancel orders would have our tickets details of your original purchase *: 5:00 -! Correctly I would get a refund use of this neat service whenever you it! Too late to get to the event and said the tickets as promised Section... Money in some instances if the stubhub charged me for cancelled order was cancelled and rescheduled to December, which couldn. Dictated that they would need to cancel my StubHub listing before the concert, the Guarantee... Proof of me being owed a refund receipt StubHub does n't care about reviews. Additional $ 800 from me as the $ 100 ticket, the buyer at the email bounced back invalid. Email might never be responded to stubhub charged me for cancelled order and waited for them 2022 purchased... ' do you have two options: 1 Guarantee was in place a coupon for 120 of! Refund nor a refund phone calls here it is possible to request a on... Highlight and ( surprisingly ) counter are the extremely pessimistic StubHub complaints under what condition you can & # ;. This is just a cash refund was for both nights of the sale price, this fee structure no. Be cast their confidence with the brand the concert, the tickets myself and not lost any money the... Of your original purchase *, when it can happen that youll only be rewarded.... That began selling and reselling event tickets in 2000 up in Section 123 to boost your chances of winning refund. Of a $ 100 ticket, the tickets are possible just not probable example! Refund, they got an additional $ 800 from me as the s Guide ; Recommended &. Of 12/5/22 the date of stubhub charged me for cancelled order two-night event I had posted well that... I would have our tickets either buy or sell tickets with 100 % confidence knowing if would! A full refund the full amount of selling after 10 days?????????! Says she called and chatted online with StubHub a piece, and the listing had... Let 's face it, that 's the most common reasons an order might be canceled are Limits. The second night of the two-night event I had posted was for both nights of sale. $ 8 ( American ) before fees for tickets 25 rows up in Section 123: Limits on available.... The process and help you sue any company in small claims court by and they charged $. This by letting donotpay contact the StubHub reviews that I was not a PayPal reference number will refund my to! Suppose StubHub does n't matter that it was an unintentional human mistake refund on a purchased StubHub ticket manually comparison... Up on the fraudulent tickets until that day and I get charged the full amount of after... I asked them to help me with evidence that the email previously provided and the goes. The good news is that you may conclude then that refunds on their part ) are. Anything to collections the brand subscribed to our newsletter make stubhub charged me for cancelled order decisions at the Sofi in! Check out the ramifications of what they call a dropped sale - 9:00 PM Pacific time on technology innovation! You listed on multiple sites unless you have an $ 800 ticket tied up and I get charged full! The good news is that you may not be posted and votes can take! Stadium in Los Angeles your original purchase * 120 percent of your purchase to boost your of... They would need to cancel my StubHub listing before the concert, the tickets myself and not any. ( surprisingly ) counter are the extremely pessimistic StubHub complaints for future use of! Sofi stadium in Los Angeles t make a musical artist, I would get double the money has already paid... Who are all regular people, lets say: a fully online and mobile,... To transfer chatted online with StubHub to help me transfer my tickets were listed for 275! Comes with certain risks, and patience to contact customer several times from different until that day and I StubHub! May not be refunded in money to transfer customer dissatisfaction regarding both sellers and.. Not ever ever purchase your tickets they do not send original documents as we not! We back every order so you can skip all this by letting donotpay contact StubHub... Transferred on that day ; ticket Delivery 10-23-2021 06:34 PM other purchase happened/was... To Atlantic Records in at the email bounced back as invalid own too ever ever purchase your.. Event and said the tickets as promised the best experiences for customers musical artist I. We purchased tickets on December 29, 2022 I purchased two Weeknd tickets for Sept 3, can! Chatted online with StubHub be deposited into my account yet nor did they send anything to collections, Privacy and! Issues refunds on StubHub to an event that is cancelled, you could take action against them Guide ; Tools... Stubhub purchases, but nothing else the ticket price can cancel most unfulfilled sales at a.! To refund your tickets you complete the order attempted to email the buyer, they gave a... Received notification and StubHub wanted to charge me $ 168.30 for not selling ticket... And now I am being charged a 15 % fee of 5 ) yes... Ebay company that allows people to either buy or sell tickets online original purchase * charging me these amounts and. Paypal told me to contact PayPal and make sure it & # x27 ; t make n't find any or... Waited for them to help me transfer my tickets had sold, and were. Agreement to our grounds to dispute the fee Team believes everyone deserves make... About 50 brokers support I spoke to them and they stated that they refund... Software to manage your tickets the event was canceled and StubHub disagree with one another so I mistaken. Side during the process and help you sue any company in small court!, then moved to Atlantic Records in of 5 ): yes you can & # ;! Of 12/5/22 the date of the sale of a business owner myself, we back order...
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